![]() This also makes cultural intelligence - defined as the skill by which you understand other cultures, learning from ongoing interactions and adapting your thinking accordingly - even more important than before. It is key to quality of work, innovation and employee engagement.Ĭompanies emerging from the pandemic are therefore understandably keen to get their employees working effectively together once again. Collaboration has long been a focus of workplace culture and managerial methods. When teams were sent home amid lockdown procedures, our ability to collaborate was also dramatically reduced. And with changes to the workplace like remote working and increased use of virtual technology likely to be here to stay to some extent, the greater demand for such skills may be permanent too. Workers now expect their managers to be more supportive.Īlthough long recognised as important leadership skills, the pandemic has made these more salient. Returning to the office post-lockdown has put kindness, compassion and empathy at the top of employee wishlists. Cavan Images / Alamy Stock Photo Soft skills One answer, which is backed up by years of research, is that when business students engage with the arts and humanities at university level, it can equip them with the additional skills that they need.ĬOVID-induced working from home has seen managers become part of the employee’s wider support network. This focus has long had its critics, of course. Rather, management theory centred around what managers do: planning, organising, coordinating and controlling. ![]() Historically, the so-called soft or people skills required to do this were not the primary focus of a business and management education. As workplaces reopen and companies deal with the socio-economic fallout of the pandemic, leadership specialists increasingly stress the importance of maintaining this focus on human needs.īeyond the immediate imperative to keep employees safe in the midst of the health crisis, business administration specialist Hubert Joly underlines how managers need to consider the longer term mental health needs as well as sense of purpose and social wellbeing of their workforce. ![]() ![]() COVID has seen the idea of caring for your employees take on a whole new meaning. ![]()
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